Focus Pointe Global
  • 06-Jun-2017 to 05-Aug-2017 (CST)
  • PHL-Two Logan
  • Philadelphia, PA, USA
  • TBD
  • Salary
  • Full Time

Medical, Dental, Vision, Life, AD&D, PTO, 401K


JOB SUMMARY:

The Hospitality Manager has overall responsibility for the administrative and operational activities within their designated facility. This includes anticipating and satisfying all client needs and requirements in advance of a project and ensuring that those needs and requirements are met. Duties and responsibilities include all aspects of maintaining a tour-ready facility, scheduling, training and managing a staff of Client Service personnel. In some instances performing CSR duties is required to maintain facility budgets or meeting project staff requirements. The Hospitality Manager is expected to oversee facility operations in the absence of the Director.

ESSENTIAL FUNCTIONS: 

  1. Manage the implementation of the hospitality and administrative functions within the facility.
  2. Work closely with the Project Coordinator / Project Manager to fully understand all upcoming projects, client requirements, and any actions necessary to meet those requirements.
  3. Schedule the Client Service Representative staff to meet client needs and project requirements and the ongoing operation of the facility.
  4. Assist and support the CSR staff to ensure 100% client satisfaction with client projects and all associated services.
  5. When appropriate and necessary, perform any or all CSR duties and responsibilities needed to meet client project requirements and facility operations.
  6. Establish a relationship with all clients and be available to them as needed and required.
  7. Working with the Facility Director, develop a budget for meeting client and project needs and facility operations. Deliver all services within budget.
  8. Develop a Facility CSR Staffing Plan, review this plan with the Facility Director, and assist the Facility
  9. Director in hiring appropriate and required personnel to meet the plan.
  10. Develop and implement training programs for CSRs.
  11. Conduct performance appraisals with all CSRs on a regular basis.
  12. Provide senior management and administration any necessary and required information and data.

KNOWLEDGE, SKILLS & ABILITIES:

  1. Ability to act independently.
  2. Ability to lead and manage a team of people.
  3. An understanding of customer service, and the ability to deliver it.
  4. Effective organizational and administrative skills.
  5. Strong written and verbal communication skills.
  6. Ability to delegate responsibility.
  7. An understanding of financial statements and data, and the ability to manage to financial goals.
  8. Flexibility in scheduling and work hour requirements.
  9. Previous experience in market research, and/or focus group facility management.
  10. College degree in related field.
  11. Reliable transportation is a MUST
Focus Pointe Global
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